Terms & Conditions

Welcome to Eleanor Treks! These Terms and Conditions govern your use of our website and services. By placing an order with us, you agree to comply with these terms.

1. General Terms

• Eleanor Treks provides outdoor and travel products through cash-on-delivery (COD) purchases only.
• We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payment

• All orders are processed on a Cash on Delivery (COD) basis. No online payments are accepted.
• Once an order is placed, it cannot be canceled unless explicitly approved by our team.
• We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspicious activity.

3. Shipping & Delivery

• Delivery timelines depend on your location and courier service availability.
• We are not responsible for delays caused by unforeseen circumstances such as weather conditions, strikes, or courier issues.
• If you refuse to accept a COD order without a valid reason, we may limit future purchases.

4. Returns & Exchanges

• Returns and exchanges are only accepted if the product is defective or damaged upon delivery.
• You must notify us at [email protected] within 48 hours of receiving the product with clear photos of the issue.
• The product must be unused, in its original packaging, and returned as received.
• We do not offer refunds for change of mind.

5. Product Information

• We strive to provide accurate product descriptions and images, but slight variations may occur.
• We are not liable for minor differences between the product description and the actual product received.

6. Limitation of Liability

• Eleanor Treks is not responsible for any damages, losses, or injuries resulting from the use of our products.
• Our maximum liability for any claim is limited to the total amount paid for the purchased product.

7. Privacy Policy

• Your personal information is collected and used in accordance with our Privacy Policy.
• We do not sell or share your personal data with third parties for marketing purposes.

8. Contact Information

For any questions or concerns, please contact us at:
📧 Email: [email protected]