Returns & Refunds Policy

At Eleanor Treks, we want you to be satisfied with your purchase. If you receive a defective or damaged product, you may be eligible for a return or exchange under the following conditions.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are only accepted for damaged or defective products.
• You must notify us within 48 hours of receiving the product by emailing [email protected] with clear photos of the issue.
• The product must be unused, in its original packaging, and include all original tags and accessories.

2. Non-Returnable Items

• Products that have been used, damaged due to misuse, or are missing original packaging are not eligible for return or exchange.
• We do not accept returns for change of mind.

3. Return Process

1. Contact Us: Email [email protected] within 48 hours of delivery with your order details and photos of the damaged product.
2. Approval & Instructions: If your request is approved, we will provide return instructions.
3. Return the Product: You must return the product within 7 days of approval. Return shipping costs may be the responsibility of the customer unless otherwise specified.
4. Inspection & Resolution: Once received, we will inspect the product and offer either a replacement or a refund (as per our discretion).

4. Refund Policy

• If a refund is approved, it will be processed within 7–10 business days after receiving and inspecting the returned product.
• Refunds will be issued via cash.
• Shipping charges are non-refundable unless the return is due to our error.

5. Contact Us

For any return or refund requests, please contact us at:
Email: [email protected]