Shipping Policy

At Eleanor Treks, we strive to deliver your outdoor and travel products safely and on time. Please review our shipping policy for details on delivery timelines, costs, and other important information.

1. Shipping Locations

• If your location is not within our service area, we may not be able to process your order.

2. Delivery Timeframes

• Processing Time: Orders are processed within 1-3 business days after confirmation.
• Shipping Time:
  • Standard Delivery: 5-10 business days
  • Remote Areas: 10-15 business days
• Delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or courier delays.

3. Shipping Charges

• Shipping fees depend on the delivery location and package weight. The total shipping cost will be calculated at checkout.
• We may offer free shipping on select orders or promotions.

4. Cash on Delivery (COD)

• We only offer Cash on Delivery (COD) as a payment method.
• Customers must pay in full upon delivery before receiving the package.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number (if applicable) via email or SMS.

6. Failed Deliveries & Reattempts

• If you are unavailable at the time of delivery, the courier may attempt redelivery or request pickup from a nearby location.
• If a COD order is refused without a valid reason, we may limit future purchases from the customer.

7. Lost or Delayed Shipments

• If your order is significantly delayed or lost, please contact us at [email protected].
• We will work with our courier partners to resolve the issue, but delays beyond our control may occur.

8. Contact Us

For any shipping inquiries, please reach out to us:
📧 Email: [email protected]